{"id":6373,"date":"2026-01-24T21:02:18","date_gmt":"2026-01-24T21:02:18","guid":{"rendered":"https:\/\/firevm.com\/main\/?page_id=6373"},"modified":"2026-01-25T03:49:22","modified_gmt":"2026-01-25T03:49:22","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/firevm.com\/main\/agreements-and-policies\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6373\" class=\"elementor elementor-6373\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-710da14 e-flex e-con-boxed e-con e-parent\" data-id=\"710da14\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d2497a elementor-widget elementor-widget-text-editor\" data-id=\"7d2497a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Anytime money-back guarantee and refund policy<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e93fdde e-flex e-con-boxed e-con e-parent\" data-id=\"e93fdde\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c84e02 elementor-widget elementor-widget-text-editor\" data-id=\"8c84e02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>1. Coverage<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8ad48 elementor-widget elementor-widget-text-editor\" data-id=\"9c8ad48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This guarantee applies exclusively to new hosting service subscriptions and does not cover domain registrations or additional services such as dedicated IP addresses, SSL certificates, or control panel licenses. It is valid for personal web hosting, business web hosting, VPS hosting, cloud hosting, and reseller hosting plans. It does not apply to dedicated server plans, which are governed by a separate refund policy outlined below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8be85c0 elementor-widget elementor-widget-text-editor\" data-id=\"8be85c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you are not fully satisfied with our hosting services, you may request a refund at any time while your account is active. FireVM will issue a refund based on unused service time, provided your account is in good standing and has not violated our terms of service. Refunds are processed within 24 hours of approval. This guarantee becomes void if you violate our terms of service, including but not limited to prohibited content or abuse.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a48bb32 elementor-widget elementor-widget-text-editor\" data-id=\"a48bb32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>2. How to request a refund<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc43477 elementor-widget elementor-widget-text-editor\" data-id=\"dc43477\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">To initiate a refund request, contact us by submitting a support ticket under the \u201cCancellation and Refunds\u201d category. Please ensure you download and save all necessary data before initiating the request, as all associated data will be permanently removed once the refund is processed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db6728d elementor-align-left elementor-widget elementor-widget-button\" data-id=\"db6728d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.firevm.com\/clients\/login\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"20px\" viewBox=\"0 -960 960 960\" width=\"20px\" fill=\"#000000\"><path d=\"m604-188-51-51 205-205H65v-73h693L553-722l51-51 292 293-292 292Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Log in to open tickets<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46793ea elementor-widget elementor-widget-text-editor\" data-id=\"46793ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>3. Exclusions<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97b5409 elementor-widget elementor-widget-text-editor\" data-id=\"97b5409\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If your plan includes a complimentary domain registration obtained through a promotional offer and you request a refund, the cost of the domain registration will be deducted from your refund. You will retain full ownership of the domain and may continue to use or renew it as needed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-672a26e elementor-widget elementor-widget-text-editor\" data-id=\"672a26e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">For VPS or cloud hosting plans that include a control panel license, the license cost will be deducted from the refund. If your plan includes add\u2011on features such as dedicated IP addresses, SSL certificates, or private name servers, the equivalent value of these items will also be deducted if the refund is requested before the renewal date.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80175d7 elementor-widget elementor-widget-text-editor\" data-id=\"80175d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Accounts suspended or terminated due to policy violations are not eligible for refunds.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fff401 elementor-widget elementor-widget-text-editor\" data-id=\"8fff401\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>4. Refund calculation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3585993 elementor-widget elementor-widget-text-editor\" data-id=\"3585993\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Refunds are issued based on unused service time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5640509 elementor-widget elementor-widget-text-editor\" data-id=\"5640509\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If more than 30 percent of your allocated resources or 1 GB of total bandwidth usage, whichever is greater, has been consumed at the time of your request, the refundable amount may be adjusted accordingly to reflect usage<\/li><li>No cash refunds are issued for fully consumed billing periods. Credits, if issued, may be applied to future FireVM services and do not expire<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c1e722 elementor-widget elementor-widget-text-editor\" data-id=\"0c1e722\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>5. Dedicated server cancellation and refund policy<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afbcd83 elementor-widget elementor-widget-text-editor\" data-id=\"afbcd83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The following terms apply specifically to managed dedicated server accounts:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1a9bc9 elementor-widget elementor-widget-text-editor\" data-id=\"f1a9bc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Cancellations must be submitted at least 15 days prior to your next billing cycle. Failure to do so will result in the next renewal fee being charged<\/li><li>Refunds are not issued for the current billing cycle<\/li><li>If you prepaid for your service, a prorated refund for unused months may be issued, provided cancellation is requested at least 15 days before the upcoming renewal. Refunds begin from the start of the next billing cycle<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Anytime money-back guarantee and refund policy 1. Coverage This guarantee applies exclusively to new hosting service subscriptions and does not cover domain registrations or additional services such as dedicated IP addresses, SSL certificates, or control panel licenses. It is valid for personal web hosting, business web hosting, VPS hosting, cloud hosting, and reseller hosting plans. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3852,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-6373","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/firevm.com\/main\/wp-json\/wp\/v2\/pages\/6373","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/firevm.com\/main\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/firevm.com\/main\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/firevm.com\/main\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/firevm.com\/main\/wp-json\/wp\/v2\/comments?post=6373"}],"version-history":[{"count":15,"href":"https:\/\/firevm.com\/main\/wp-json\/wp\/v2\/pages\/6373\/revisions"}],"predecessor-version":[{"id":6395,"href":"https:\/\/firevm.com\/main\/wp-json\/wp\/v2\/pages\/6373\/revisions\/6395"}],"up":[{"embeddable":true,"href":"https:\/\/firevm.com\/main\/wp-json\/wp\/v2\/pages\/3852"}],"wp:attachment":[{"href":"https:\/\/firevm.com\/main\/wp-json\/wp\/v2\/media?parent=6373"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}