Privacy policy
1. Commitment to privacy
At FireVM, we recognize the importance of safeguarding your personal information. This privacy policy explains the types of data we collect when you interact with our services, how we use it, and the steps we take to ensure your data remains protected. Our goal is to empower you to make informed decisions when sharing personal information with us.
2. Confidentiality and data usage
FireVM treats all customer information, including personal contact details and server data, with strict confidentiality. We do not sell, rent, or lease personal information to third parties except as explicitly stated in this policy or when required by law.
We may collect anonymized data related to user interactions and page visits to improve site performance, service quality, and overall user experience. If you voluntarily provide personally identifiable information such as your name, email address, or phone number, it will be used solely to respond to your inquiry or provide requested services.
3. Scope of this policy
This privacy policy applies to data collected and processed by FireVM from the following categories of individuals:
Clients – Individuals or organizations that register for FireVM services and manage an account with us
Marketing and event participants – Individuals who engage with FireVM through webinars, newsletters, promotional campaigns, or events
Website visitors – Individuals who visit FireVM-hosted or FireVM-operated websites
This policy does not apply to data collected on customer-owned websites hosted on the FireVM platform. Customers are responsible for ensuring compliance with applicable privacy laws for their own websites and applications.
4. Information we collect
Depending on your interaction with FireVM, we may collect the following information:
Clients – Name, business name, email address, mailing address, phone number, and billing details. Payment information is handled by third-party payment processors and is not stored on FireVM servers
Marketing and event participants – Name, email address, phone number, and mailing address, provided voluntarily
Website visitors – Technical and usage data such as browser type, IP address, operating system, referring pages, and server logs
5. How we use your information
- Responding to inquiries and support requests
- Managing accounts, contracts, and service notifications
- Sending service-related announcements and updates
- Delivering promotional offers and marketing communications with your consent
- Processing billing and payments
- Monitoring and improving system performance and security
- Preventing fraud and abuse
6. Information sharing and disclosure
FireVM may share information under the following circumstances:
Third-party providers – We may share information with trusted service providers such as payment processors, email delivery services, and support platforms. These providers are authorized to use information only as necessary to perform services on our behalf
Domain registrars – When registering domains through FireVM, required data may be shared with ICANN-accredited registrars and applicable registry operators
Consent-based sharing – We may share information with third parties when you provide explicit consent. FireVM does not sell personal information for advertising or marketing purposes
7. Cookies
FireVM uses cookies to enhance browsing experience by storing preferences, tracking sessions, and improving website functionality. You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.
8. Data retention and security
We retain personal data only for as long as necessary to fulfill legitimate business or legal purposes. When data is no longer required, it is securely deleted or anonymized.
FireVM employs administrative, technical, and physical safeguards, including encryption and access controls, to protect personal data from unauthorized access, loss, or misuse.
9. Legal basis for data processing
FireVM processes personal data under the following legal bases:
Contractual necessity – To provide requested services and fulfill agreements
Legal compliance – To meet regulatory obligations and lawful requests
Legitimate interest – To improve services, ensure security, and prevent abuse
Consent – For optional communications such as marketing emails, which you may opt out of at any time
10. International data transfers
Personal data may be stored or processed in the United States or other jurisdictions where FireVM or its service providers operate. When transferring data internationally, FireVM applies appropriate safeguards in accordance with applicable data protection laws.
11. Children’s privacy
FireVM services are intended for a business audience and are not directed at individuals under the age of 13. We do not knowingly collect personal data from minors.
12. Policy updates
FireVM may update this Privacy Policy periodically. Material changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.
13. Opt-out options
You may opt out of non-essential communications at any time by following the unsubscribe instructions included in our emails or by contacting FireVM directly. Service-related communications may still be sent when necessary.
14. Contact us
If you have questions or concerns regarding this privacy policy, please contact FireVM through our support channels or write to our privacy office using the contact information provided on our website.
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